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How do I cancel an order?

At NearDukaan.in, we understand that sometimes you may need to cancel your order. Here’s how you can do it:

1. Canceling Before Shipment

If you wish to cancel your order, please contact our customer support team as soon as possible. You can reach us via email or call us. If your order hasn’t been shipped yet, we will process the cancellation and issue a full refund.

2. Canceling After Shipment

Once your order has been shipped, it can no longer be canceled. However, you can return the product after receiving it, provided it meets the eligibility criteria in our Returns Policy. You can initiate a return request through your account or by contacting our customer support team.

3. Special Conditions

Some products, such as personalized or made-to-order items, may not be eligible for cancellation once the order is placed. Please refer to our Returns Policy for more information on specific exclusions.

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