Contact our customer service team at [your customer support email] within 48 hours of receiving your order. Please include the following details:
Order number
A description of the fault or damage
Photos of the item and the packaging (if applicable)
- Once we have reviewed your case, we will guide you through the return process. In most cases, we’ll provide a pre-paid return label for you to send the item back to us.
After receiving the returned faulty or damaged item, we will process either:
A full refund to the original payment method, or
A replacement of the faulty or damaged item, depending on your preference and product availability.
If the damage is caused by misuse or mishandling by the customer after delivery, it may not be eligible for a return or refund. Please ensure that the item is handled as per the instructions to avoid damage.
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